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Mr. Beckfield, I appreciate you responding to this post. I did get your voicemail Friday night, I should have responded but I chose not too. I will be the first to admit, coming on TU and complaining probably was not the best choice, but I did! Looking back, it really wasn't a huge deal but for some reason I was not happy. I will be honest, I did send a few emails that stated I was not happy. I will say I sent you an email Friday afternoon saying something to the effect of " call me and explain what happened " after a couple hours with no response I came on here and complained. Like a said, it was probably childish on my part. I wish I had handled it in a better manner! Rob

My name is John Beckfeld I am the owner of Hooks USA Inc. I am saddened and disappointed to hear about this post, so I thought I would respond. I received an order on Friday for some fishing hooks. I processed this order the next day Saturday morning and was placed in with the outgoing orders. The only email I recall getting I responded to with the email stating his order was processed. I just assumed that would have answered the question about when the order would be processed, I see now it wasn’t the best response for this client Monday was a holiday post office was closed and next shipping day was Tuesday. Im not going to make any excuses, its true this order shipped 1 day later on Wednesday morning which is my mistake and deeply sorry. This is not a defense at all… but when a client places an order online, it states we need 4 days for processing and handling. This order shipped on the morning of the 3rd business day. I received an email on Friday from the client that stated they were upset, something like this always concerns me- so I looked into it to notice he picked UPS shipping not USPS. I called his number immediately leaving a voicemail which stated I refused to have unhappy clients, and to call me I’ll do anything to make things right. I even followed with email that stated I called him and left my cell phone number to call me. But no response to my email or voicemail I have a deep regard for all Hooks USA clients, I am sincerely affected if anyone is not happy. I will refund product, send more as gift- I will even credit the entire cost back and you can keep the order- its free. I have done it before for clients without them even saying anything, I just recognized I made a mistake. I value my clients and will do anything to make sure they are happy- I could care less about the cost of an order of fishing hooks if a client had that bad of an experience. Its free then if that helps Since I never got a response to my voicemail or email on Friday I feel that there is some underlying reason they want to bash Hooks USA, rather than communicate back to my offer to make things right. Wish I knew the motivation. I was going to refund and give the entire order free We are not perfect, I gamble a little bit offering a full catalog with 1000s of finishes and sizes, knowing it’s impossible to stock and inventory everything and some folks might have small wait. But that wasn’t even the case here. With all of that we manage pretty well. I am surprised to have this kind of bad press on something that shipped fairly quickly, but I do recognize we make mistakes on this. That’s why I reached out to correct what I could For anyone that wants to chat- my cell # is 612-239-8355. anyone can call me anythime. this is same number I left as voicemail and email for the client. Which im still willing to make things right, im not spiteful over this post. Feel free to call me anytime John Beckfeld

One thing I've done with Devcon is mixed up a batch and then had to 'scrape the barrel' for the last lure - which failed to cure because I had not really mixed ALL the components in every crevice of the mixing container. Sounds like that may have happened to you. Personally, I don't ever thin a batch with more than a few drops of denatured alcohol. You need some clearcoat thickness to really protect the lure and make a beautiful finish. If I wanted thinner, I'd use Etex and be willing to wait extra hours for the cure time.

I would also suggest that both the resin and the hardener should be thoroughly mixed prior to thinning the epoxy. Don