This is correct. Unfortunately, with mail order it's simply not possible for us to make much, if any, profit on orders below $15. We run a very streamlined business, but even small orders have to pass through at least 2 to 3 people before they're out the door. Larger organizations can afford to simply take the hit on small orders (or they haven't done the analysis to determine if it's profitable), but we're small (around 15 employees) and plan on staying that way, so we have to be more diligent on issues such as this.
We recognize this is frustrating, but we do try to be upfront and honest about it. We're also always looking for ways to better serve all of you, so if we can identify a way to fulfill smaller orders without losing money on every one, we'll certainly make it an option.
Matt Barlow