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I can't testify to the customer service from Do-It molds because I rarely if ever order from them. You see I can get molds and supplies significantly cheaper by ordering from vendors that sell Do-It molds. For instance a mold that sells for $56 at Barlow's sells for $62.50 directly from Do-It. That's a $6.50 difference on just one item! The reason for that is because most large companies like that make more money selling wholesale to other vendors such as Barlow's, LPO, Jann's netcraft etc. But since they're the manufacturer technically they could undercut those vendors in price. So they purposely charge more to encourage you to buy from the vendors who sell more molds than they do. And I can say I have gotten the best, most excellent customer service from Barlow's! Both before and after covid and that's where I order the majority of my supplies from! They have reasonable shipping rates(even to me here in Alaska) and excellent packaging as well. Typically if I get bad customer service such as I received from Zeiner's Bass shop I just don't use those companies anymore. So if you're looking to save some money just order your molds and supplies from Barlow's. You won't be disappointed!