Mike hit it on the head and -
Too many disappontmens in service and at times no returned phone calls or e-mails.
My top pour molds from Del have shallow sprues and need an exention (like the socket I suggested in anothe post) or I get a bubble in 1/3 of the front of each bait. He had excuses saying it was the way I poured or that I should pre-heat the mold. Bull! Once Bear came out with extended sprues I was happier than a pig in you know what! Bear and Bob are first class and always bend over backwards to give good customer service or correct a mold's problem immediately.
It doesn't take too many bad experiences, especially unexpected, unexplained long delays before I ask for my money back, take my business elsewhere and warn others what they might encounter. Before Lurecraft was taken over, Dave had the same problem, (I think that was what his name was) and new management made the company a pleasure to do business with.