WWhy do the vendors -sponsors or not-continue getting a free pass w/ the customer paying the price of inconvienience,frustration and possible loss of $. I chronicled(in precise detail) a bad experience I had w/ a vendor and custom molds that were order years ago(paid in full-in advance) and the thread was locked.Now others have fallen into the trap as the s.o.p.(standard operating proceedure) of this vendor continues w/others.There is no excuse for lack of communication or prompt resposes to inquiries-especially when you've paid in front,in full.