This must be new... I have ordered from them and they held the entire order because one item was out of stock... It's always the item I just added on and not even needed. So they keep my whole order suspended... This has happened several times to me. I stopped ordering from there because of it. Sometimes on line orders and sometimes phone orders and they were not up to par with knowing what is in stock "At the time" of my order... If I knew something was out of stock, I would pass... They could never tell me...
I'm glad they changed.... That should help their business. They did loose mine.