Mr. Beckfield, I appreciate you responding to this post. I did get your voicemail Friday night, I should have responded but I chose not too. I will be the first to admit, coming on TU and complaining probably was not the best choice, but I did! Looking back, it really wasn't a huge deal but for some reason I was not happy. I will be honest, I did send a few emails that stated I was not happy. I will say I sent you an email Friday afternoon saying something to the effect of " call me and explain what happened " after a couple hours with no response I came on here and complained. Like a said, it was probably childish on my part. I wish I had handled it in a better manner! Rob