Very well thought out and written Bob. It bring us back to the the original post. I knew what to expect. I made the order and was willing to wait. If I was given the notification when ordering the waiting time could be up to a year I may have still ordered. It was not custom work. I had some in mind but do to my experience will be going elsewhere. Communication goes a long way. Quote " I did get caught up eventually. I did keep after every job on my list and every service call that needed doing and eventually I got caught up to where I had a reasonable work load again." As a small business owner I completely understand. I would guess that by taking care off your customers the way you did they were well aware of the fact you had not forgotten them. Why advertise for new business when the paid customer is patiently waiting? You can shut down your e-store and not take new orders. If you don't want to lose the buyer put on a real time delivery date with a give or take. Personally I would go that route instead of spending money and time searching down negative comments and trying to make them go away. I don't need to hear they are going out Friday three times. I just need to know I am in line and not forgotten about, Many new people to the site are excited and have no idea what to expect because the posts get shut down and deleted. I am very happy and surprised this one has been allowed to continue.