Hey guys. After lurking for a long time, I figured this was a good time to jump in and introduce myself. Many of you know my brother Jon, who posts here as JBarlow. Together with our other brother (surprisingly not named "Darryl") we run Barlow's.
Thanks to Smalljaw and the rest of you for your kind words. We love it when our customers are happy with our products and service, and we know you have lots of options to choose from for tackle/materials.
Your criticisms are also valid. We strive to have the broadest selection of lure making materials possible, and it's something we feel we mostly succeed at. The downside is that inventory management can be challenging. With thousands of SKUs, being out of stock on some products is inevitable, but there's still nothing we like less than being out of something our customers are eager to have.
We've recently taken steps to better inform our customers when we're out of stock, or when we're holding their order for out-of-stock merchandise. We're also exploring options for a more robust inventory management system, but, with so many products, it's a long process. We're not perfect, but we're doing our best to get there.
Thanks again to all of you for your business and, for those of you who have been disappointed in the past, we do hope to one day earn you back as customers.