lilcraw Posted October 13, 2007 Report Share Posted October 13, 2007 Wondering about the shipping practise of DelMart, on tuesday this week I placed an order via online for a customer who needed this mold by Saturday, I searched and found the mold also found that I could get it shipped via USPS Priority Mail, knowing Priority Mail will reach ANYWHERE in the lower 48 in 2 days 3 in a real remote area I promised my customer I could have it for him........ Ordered on Tuesday 8am today(Saturday) still no mold, just wandering if this is common practise of this company. Quote Link to comment Share on other sites More sharing options...
Vodkaman Posted October 13, 2007 Report Share Posted October 13, 2007 The best person to anwer this would be DelMart. Have you actually phoned up to find out what the problem is. You ordered online, that means that you probably never spoke to the propriator to explain the urgency or to find out whether or not he was prepared to drop everything to rush your order through. No matter what the answer to the above questions, I think it is a bit early to slam a company here on TU. Quote Link to comment Share on other sites More sharing options...
KcDano Posted October 13, 2007 Report Share Posted October 13, 2007 Don't ever count on Priority mail for 2-3 day delivery. it doesn't happen all the time! I don't think the P.O. guarantees delivery in that time frame. Quote Link to comment Share on other sites More sharing options...
lilcraw Posted October 13, 2007 Author Report Share Posted October 13, 2007 Sorry Guys didn't in any means want to step on toes, my sister works for the USPS and I ship everyday thru there, I know there is no guarantees Kc but in 5 years of shipping that way it has only missed the 2-3 delivery time frame 2 times for my business. As for Vodka man I don't understand where you come up with me slamming ANYONE ! ! all I ask is if it is common for this to happen with them. I do 90% of biz online don't have the time to sit on hold, nor wait for a return call as most companies will do I have found it easier and faster to search online, when I need a answer at that moment. Again I am SORRY that some took offense that wasn't my intent. Quote Link to comment Share on other sites More sharing options...
Vodkaman Posted October 14, 2007 Report Share Posted October 14, 2007 'Slam' may have been a bit harsh, But you are questioning a company publicly when you should be questioning the company direct. Quote Link to comment Share on other sites More sharing options...
basskat Posted October 14, 2007 Report Share Posted October 14, 2007 Was the mold in stock? Some molds he does not carry an inventory which means he has to work it in. Give April a call. I've always received very good service from them. Quote Link to comment Share on other sites More sharing options...
alsworms Posted October 14, 2007 Report Share Posted October 14, 2007 Was the mold in stock? . Bingo! That's exactly what I was thinking. Keep in mind that aluminum mold suppliers are few and far between, so the demand is HUGE. Quote Link to comment Share on other sites More sharing options...
printertom Posted October 15, 2007 Report Share Posted October 15, 2007 if it a custom order or one of the hard ones with lots of detail in it not in stock you can bet on 6 to 8 week it say right on his web site 4 to 6 weeks on most molds if he has it on the shelf april will have to you in 4 days max. i live in central maine that a long way from az. and if i order stick molds i have with in the week if i order custom lizard or something that del has to run on the cnc and de bur it six weeks i have like 15 molds from him and 5 knife on order i won't even call him for a couple of weeks on an item like that because has to make it to order but like they already said in stock is what matters with del his machine time is back up for week at all time he only has like 7000 customers so if some one order a certian bait that i don't have a mold for i make a pop untill del can getter done or if i can't do that i tell them it going to be two month for me to get from my vendor. Thomas Quote Link to comment Share on other sites More sharing options...
Delw Posted October 15, 2007 Report Share Posted October 15, 2007 Little craw Sorry I didn't see this, but I can probally explain it best. we try like heck to ship molds in 3-4 days, we try to keep the popular molds in stock. some molds we run every other day due to demand, sometimes we have to push them to run every 3 or 4 days. some molds we keep one in stock as they don't sell that often and then all of a sudden we get a run on them. what happens or can happen is that lets say on friday I have 10 of mold x and 5 of mold y. Monday morning comes along and there are orders for 11 of mold x and 10 of mold Y, now I am short anyway you look at it. molds can take up to 3 hours of just machine time Unfortunatly its only my wife and I who do this and there are only a certain amount of hours in a day I work about 12-18 hours a day 6 days a week. Then you Have the Del factor to throw into all this . what happens is April will have a list of things that she needs, I talk to someone on the phone and have my own list. I usually mess everything up Aprils the one that keeps everything perfect but then you throw me into the mix and OOOPS. I can tell you this the last 2 weeks have been hectic one custom job took about 80 hours of programming and set up and takes 7 hours of machine time per part. Oh yeah I wasn't feeling good the first part of last week so I lost about 3 days of work. Call April tomorrow and she will get it all straightened out. I don't know if she sent out all the tracking numbers on friday for what she sent out sat and late friday. We found it best if I stay off the phones and only do what I know how to do and thats make molds. Also I didn't take any offence to your post, no need to be sorry. Quote Link to comment Share on other sites More sharing options...
lilcraw Posted October 17, 2007 Author Report Share Posted October 17, 2007 just an update I got the mold today, Monday got an email telling they were shipping out on Monday and recieved the mold today 2 days later usps priority mail right in line, customer VERY happy with mold and has aready poured about 50 peices thru it, THANKS DELMART Quote Link to comment Share on other sites More sharing options...
