Grimsbane Posted May 10, 2008 Report Share Posted May 10, 2008 I just wanted to tell everyone about my experience buying a boat. It has made me thankful that customer service is still alive and well. I went in and special ordered a Triton Stick Steer from my local dealer. He told me and the missus 3-6 weeks for it to come in. We started calling after 3 weeks, and always got the answer "Still haven't heard when they'll be delivering." I gave it until 6 weeks and went in to find out what was up, we found out that when we ordered it they were in the middle of moving the plant to minnesota and it caused a two week delay. Yea so i'm a little disappointed, as the best fishing is right around now. This weekend is week 8. The ZONE REPRESENTATIVE called me today and said that they had another truck stopping in Tennessee and picking up my boat from the depot along with some others and would be here next friday, by the time it would be rigged it would be 9 weeks. You'd be mad right? ZONE REP, "This is what i want to do, if you'll let me, i will drive to tennessee on monday, pick up your boat and bring it to you. I would be ther on Wednesday and the boat should be rigged by thurs or friday so you can have it for next weekend. By the way what size are you and your wife so i can bring along a couple of Life Jackets and some hats and shirts for ya'll and try to make up for your lost time." I was at a loss for words, I understand that crap happens and some things are out of your control, but this company still understands that while you cant control somethings you can still control how the customer feels about you and your company. I live in florida btw, its not a hop skip and jump from tenn. I think i'm going to like my new boat!!!!!!! Quote Link to comment Share on other sites More sharing options...
reeves Posted May 10, 2008 Report Share Posted May 10, 2008 That is a great story. I'm glad you came out the winner in this transaction. Seems like the 'rule of thumb' is to get your money and forget you exist. I'm sure you will find after sales service just as good of an experience. Quote Link to comment Share on other sites More sharing options...
Troul Hawk Posted May 12, 2008 Report Share Posted May 12, 2008 Nice, sure is rare to find that kind of service. Best of luck! and congrats on the new boat! Quote Link to comment Share on other sites More sharing options...
jimmie7915 Posted May 12, 2008 Report Share Posted May 12, 2008 I guess it depends on where you buy em from. My dad bought a new triton in Jan. at the local boat show and they gave him the same time frame. He got his boat 15 weeks later.He still had to go get it no lifejackets no hats nothing but a we're sorry. To top it all off he has had nothing but problems with it.He bought it from a huge dealership and they are constantly jerking him around.BOY DO I LOVE MY RANGER AND ALL THE GUYS AT DIXIE MARINE !!!!!!!!! Quote Link to comment Share on other sites More sharing options...
Grimsbane Posted May 14, 2008 Author Report Share Posted May 14, 2008 It's Here!!!!!!!!!!!!!! Just Like They Promised. Quote Link to comment Share on other sites More sharing options...
Cuttem Jack Posted May 15, 2008 Report Share Posted May 15, 2008 Where are the pics? I'm glad they came through for ya! Quote Link to comment Share on other sites More sharing options...
Grimsbane Posted May 15, 2008 Author Report Share Posted May 15, 2008 My last post was when they called me from the dealership. I went and looked at it, It is beautiful. I KNOW I'M GOING TO LOVE IT!!! Quote Link to comment Share on other sites More sharing options...
King Bait Co. Posted May 15, 2008 Report Share Posted May 15, 2008 Triton most have a company motto about keeping the customer happy that they live by. So the customer will come back and tell others(like TU members). Also sounds like they know were their pay check comes from so you probaly have some good craftsmanship work in your new boat. I would bet the boat that their customer service doesn't stop their. I love companys like that. Enjoy the new boat!! Quote Link to comment Share on other sites More sharing options...
Grimsbane Posted May 15, 2008 Author Report Share Posted May 15, 2008 They started the rigging this afternoon late. They should be done with the rigging and testing tomorrow. I may be "cough-cough" calling in sick friday. Will post the pictures as soon as possible Quote Link to comment Share on other sites More sharing options...
Grimsbane Posted May 17, 2008 Author Report Share Posted May 17, 2008 picked it up on friday will be on the water on saturday Quote Link to comment Share on other sites More sharing options...
King Bait Co. Posted May 17, 2008 Report Share Posted May 17, 2008 After hearing all that I almost bought a new Pro 175 Bass Tracker tonight. They were even going to put a diffrent trolling motor on it for me because I have a blance problem (from getting sick a while ago after effect) with the foot petal. They wern't going to do it but I told them my problem and he said Ok. Kinda surprised me coming from Bass Pro. You never know or they just need to get rid of a few boats. Quote Link to comment Share on other sites More sharing options...
Grimsbane Posted May 29, 2008 Author Report Share Posted May 29, 2008 Dude I'm tellin' ya.. The way to go is a Triton, lifetime welded hull, no wood subfloor. A tracker will give you a lifetime warranty on the subfloors but we all know it wont last with it being wood. Quote Link to comment Share on other sites More sharing options...
King Bait Co. Posted May 31, 2008 Report Share Posted May 31, 2008 I would love to get a Triton or a Champion but with money right now and the unknown in the housing market and new constuction right now ( I am in the HVAC buisness). I am a little scared to get another big payment over $200 a month right now. The Tracker was less than $150 a month after down payment. I am still a little nervos with that payment. I may save a get a nice used one. So its paid off and I don't have the worries of if I will have the money every month. Quote Link to comment Share on other sites More sharing options...
Grimsbane Posted June 1, 2008 Author Report Share Posted June 1, 2008 I'm paying $140/month and that was after i upgraded to max motor capacity, galv trailer, spray in liner, tach and hour meter. This boat is the best setup i;ve seen. can panfish out of it or bass fish/ plenty of room on frt to stand up/ wide enough to stand on the edge of it, shallow draft for woody rivers. This is what i got Triton Boats Oh and comes standard with cooler in frt of the captains seat Quote Link to comment Share on other sites More sharing options...
King Bait Co. Posted June 1, 2008 Report Share Posted June 1, 2008 Thats a great looking boat. My father in law has a similer one. I am looking to get a 17 1/2' to 18' bass boat. I am getting into turnoments. Now does that fish look fake in that picture? Quote Link to comment Share on other sites More sharing options...
