.dsaavedra. Posted September 24, 2009 Report Share Posted September 24, 2009 couple days ago (monday i think) i ordered 13 bottles of paint from WASCO (www.taxidermy.com). I used their online orderform thing. once i hit submit, i never got any kind of order confirmation, and i still haven't recieved an email from them. they didn't even display the total cost of my order or anything! so i guess the order got through and has been processed and shipped by now? anybody else order from them? how were your experiences? Quote Link to comment Share on other sites More sharing options...
whittler Posted September 24, 2009 Report Share Posted September 24, 2009 I would go back and check with them, usually you will get confirmation very quickly. Quote Link to comment Share on other sites More sharing options...
.dsaavedra. Posted September 24, 2009 Author Report Share Posted September 24, 2009 how do you suggest i check with them? its not like i have any kind of order number or anything. i guess i could call customer service and tell them what i ordered and ask if it was processed? Quote Link to comment Share on other sites More sharing options...
.dsaavedra. Posted September 24, 2009 Author Report Share Posted September 24, 2009 my dad just checked his credit card account and saw that the transaction was just posted today. talk about crappy service! i thought WASCO was supposed to be reliable they also charged me 12 bucks for shipping! i think this is ridiculous..... won't be dealing with them anymore. Quote Link to comment Share on other sites More sharing options...
BobP Posted September 25, 2009 Report Share Posted September 25, 2009 I ordered from them a couple of times, no problem. If you order solvent based products, it has to be shipped UPS at higher cost. I don't know another source for some of the brands they sell, so will probably order from them again! Quote Link to comment Share on other sites More sharing options...
benton B Posted September 25, 2009 Report Share Posted September 25, 2009 D, Sorry to hear you've had a problem but I've been buying my paint from them for about 5yrs and they have the best customer service. Pick up the phone and give them a call, they bend over backwards to make sure things get done right. Couple of times they've sent the wrong color paint but after a phone call I get the right bottle of paint and get the screw up for free. Quote Link to comment Share on other sites More sharing options...
mark poulson Posted September 25, 2009 Report Share Posted September 25, 2009 I've had no problems with them. Give them a call, and a chance to fix whatever problem you're having. Any company is interested in repeat business, so they really care about problems to develop remedies, not pissed off former customers. Quote Link to comment Share on other sites More sharing options...
.dsaavedra. Posted September 25, 2009 Author Report Share Posted September 25, 2009 if i order from them again i will definitley be calling my order in, not messing around with this vague online order form. it doesn't even show a subtotal or total or shipping cost or anything! Quote Link to comment Share on other sites More sharing options...
.dsaavedra. Posted September 25, 2009 Author Report Share Posted September 25, 2009 well the paints showed up today. i guess the service wasn't that bad, i just don't like the lack of communication Quote Link to comment Share on other sites More sharing options...
