shaggy469 Posted August 5, 2011 Report Share Posted August 5, 2011 I just received my new presto pot . does anyone know an easy way to get the stir mech. into the pot ? Mine is way to tight ..doesnt even get half way into the pot.Figured i would ask before i mess this thing up. Bears didnt answer the phone . thanx , Quote Link to comment Share on other sites More sharing options...
Romeo D Posted August 5, 2011 Report Share Posted August 5, 2011 I just received my new presto pot . does anyone know an easy way to get the stir mech. into the pot ? Mine is way to tight ..doesnt even get half way into the pot.Figured i would ask before i mess this thing up. Bears didnt answer the phone . thanx , How old is your stir mechanism, who made it and where did you get it? Presto pots changed their design and the new pots are smaller in diameter than the old pots. Quote Link to comment Share on other sites More sharing options...
shaggy469 Posted August 5, 2011 Author Report Share Posted August 5, 2011 How old is your stir mechanism, who made it and where did you get it? Presto pots changed their design and the new pots are smaller in diameter than the old pots. Great .. I got the whole system from bears .. I'll call them .. thanx . Quote Link to comment Share on other sites More sharing options...
shaggy469 Posted August 5, 2011 Author Report Share Posted August 5, 2011 Ok i talked to Bear, the man that makes his paddles made 14 last week but used the old pattern instead of the new one. He sending me the right one out on Tuesday. All's good here . Quote Link to comment Share on other sites More sharing options...
Cormorant Lures Posted August 7, 2011 Report Share Posted August 7, 2011 I just received two complete presto pot systems from Bears last week myself... Somehow I must have received two paddles that were made correctly because they fit my pots just fine... My problem I ran into was one of the motor mounts did not fit the pot correctly and I had to modify it to fit... I complained directly to Bear and he wanted to know how he could make it right... I requested a couple free products and so far I have received no response back... I dunno, but someday I would like to order a couple more of these and I might have to wait and see what happens with this whole situation... Quote Link to comment Share on other sites More sharing options...
SHK Posted August 7, 2011 Report Share Posted August 7, 2011 I just received two complete presto pot systems from Bears last week myself... Somehow I must have received two paddles that were made correctly because they fit my pots just fine... My problem I ran into was one of the motor mounts did not fit the pot correctly and I had to modify it to fit... I complained directly to Bear and he wanted to know how he could make it right... I requested a couple free products and so far I have received no response back... I dunno, but someday I would like to order a couple more of these and I might have to wait and see what happens with this whole situation... no offence, but i would either, in my opinion it kind of makes it look like you were bitching just to receive a few freebies. proper thing to do would have been to let him fix it. first thing i do if i have an issue is contact the seller/manufacturer to see what can be done. Quote Link to comment Share on other sites More sharing options...
SHK Posted August 8, 2011 Report Share Posted August 8, 2011 Which is usually "send it back and we will fix it or send you another one..." which drives up the cost of whatever it is. I've fixed a lot of things over the years rather than do without and pay return shipping. If somebody sells me a defective product why should I have to pay more to get it right? I shouldn't. Neither should you or anybody else. As far as "just bitching to get some free product." I'm surprised Bear hasn't sent him a bottle of plastic or some glitter or something already. He is very fast to do whatever it takes to make up an issue with somebody. He does understand that lost time and lost shipping have value to his customers. He refunded the price on my paddles immediately. I haven't even sent them back yet. I'm impressed. Proper? Really? Used to be American pride in workmanship demanded that you never sent out anything that wasn't a superior product to anybody. As near as I can tell Bear understands that. He's not perfect, but he does recognize that product quality is paramount, and customer satisfaction is very important. Why have we lost sight of this? I'm not crazy about handing out "freebies" as you put it, but If I send out something that doesn't live up to my standards I'll try to make up for it. return shipping should be on the seller unless it was the buyers error. if it was me selling i would have refunded the cost of return shipping and replaced it. anyone could just call him and say my stirring motor didnt fit right but i "fixed" it, would you mind sending me some free stuff in return. i would want to see that it didnt fit right before giving things away. Quote Link to comment Share on other sites More sharing options...
SHK Posted August 8, 2011 Report Share Posted August 8, 2011 Well, he would have actually had to have bought something first. I bet Bears has records of sales. LOL. i understand that and that is not what i am saying. i am saying as a business owner i would want to see that there is actually a problem with the product, and i would want it in my hand to see what is needed to ensure it doesnt happen again, also to ensure the customer isnt just trying to pull a fast one to get some free products. would i replace the product at my cost including shipping, absolutely, would i give away free stuff if didnt have a chance to see that the product actually had an issue or the chance to correct the issue, no. im not saying Cormorant Lures is trying to pull a fast one, im just saying that in my opinion he should have let Bear have the opportunity to replace the stirring unit. Quote Link to comment Share on other sites More sharing options...
Cormorant Lures Posted August 8, 2011 Report Share Posted August 8, 2011 i understand that and that is not what i am saying. i am saying as a business owner i would want to see that there is actually a problem with the product, and i would want it in my hand to see what is needed to ensure it doesnt happen again, also to ensure the customer isnt just trying to pull a fast one to get some free products. would i replace the product at my cost including shipping, absolutely, would i give away free stuff if didnt have a chance to see that the product actually had an issue or the chance to correct the issue, no. im not saying Cormorant Lures is trying to pull a fast one, im just saying that in my opinion he should have let Bear have the opportunity to replace the stirring unit. Hey no offence, but try telling that to someone who needed the Presto Pots because he had a couple BIG ORDERS to fill within a day or two!!! I should have known that someone would think my tactics in this case were shady, but I just did not have time to wait!!! The mounting bracket on the motor is aluminum so I knew I could probably handle the issue. I also knew that the only way I could use my pots in time (to help me with my orders) was to fix the issue myself. By the time I was able to send my complaint to Bear, there was nothing left to fix. I still felt as though I had plenty to complain about so I did. When you pay that much money for two assembled Presto Pots, you expect them to come in "working condition" (with assembly) right out of the box. Bear himself offered to do what it would take to remedy the situation, and I was not going to send the pot back since I fixed it. I am not mad at the man!!! It seems as though his story about his new "hired help" must be true with all the other problems people are having. I just wish (in my case) that a couple MINOR free products was enough to remedy the situation. With no response back on his end, I guess this is NOT the case. Not much more I can do!!! KING CORMORANT Quote Link to comment Share on other sites More sharing options...
SHK Posted August 8, 2011 Report Share Posted August 8, 2011 I should have known that someone would think my tactics in this case were shady, but I just did not have time to wait!!! KING CORMORANT you completely missed my point all together!!!! Oh well, i am not arguing any further about this. Good Luck getting it remedied, i hope it gets dealt with quickly and to your satisfaction. Quote Link to comment Share on other sites More sharing options...
Cormorant Lures Posted August 8, 2011 Report Share Posted August 8, 2011 you completely missed my point all together!!!! Oh well, i am not arguing any further about this. Good Luck getting it remedied, i hope it gets dealt with quickly and to your satisfaction. Listen, I am not mad at you either!!! I should have never said what I said about you and I am not arguing with you... I am sorry that this had to come this far... I am just stating the point that my situation did not fall under the normal circumstances that usually happen in this type of scenario... I appreciate what you said up above (whether it is sarcastic or not)... I now know that I am not the only one that is having problems with these pots... I am also a small business owner and the old saying goes, "The customer is always right"... Even I have been burned by this saying a time or two... I appreciate both of you arguing both sides of this scenario... Whether or not my situation gets resolved, I hope everyone else's does... These pots are just awesome and like I said earlier, sometime down the line a couple more of these units will be finding there way into my laboratory... With every new employee that enters into a business there will always be "hiccups"... Unfortunately for Bear it was just another case of bad timing... He will get things straightened out just like every good engineer and business owner does... THANKS AGAIN!!! King Cormorant Quote Link to comment Share on other sites More sharing options...
SHK Posted August 8, 2011 Report Share Posted August 8, 2011 Listen, I am not mad at you either!!! I should have never said what I said about you and I am not arguing with you... I am sorry that this had to come this far... I am just stating the point that my situation did not fall under the normal circumstances that usually happen in this type of scenario... I appreciate what you said up above (whether it is sarcastic or not)... I now know that I am not the only one that is having problems with these pots... I am also a small business owner and the old saying goes, "The customer is always right"... Even I have been burned by this saying a time or two... I appreciate both of you arguing both sides of this scenario... Whether or not my situation gets resolved, I hope everyone else's does... These pots are just awesome and like I said earlier, sometime down the line a couple more of these units will be finding there way into my laboratory... With every new employee that enters into a business there will always be "hiccups"... Unfortunately for Bear it was just another case of bad timing... He will get things straightened out just like every good engineer and business owner does... THANKS AGAIN!!! King Cormorant no sarcasm at all, i do hope it gets resolved Quote Link to comment Share on other sites More sharing options...
shaggy469 Posted August 9, 2011 Author Report Share Posted August 9, 2011 When i called Bears and left them a message about it not fitting , Bear called me back within a few hours and i would say he apologized at least ten times . He also said he was sending a return paper for the other paddle . He seemed upset about the mistake and apologized more than enough. I have ordered other things from him and will buy more from them , He is a great guy and is concerned with his dealings . Quote Link to comment Share on other sites More sharing options...
Cormorant Lures Posted August 9, 2011 Report Share Posted August 9, 2011 PROBLEM HAS BEEN RESOLVED!!! Bear must patrol this forum frequently... I got a response almost immediately after my first post earlier today... Again, I apologize for this thread turning into a tug-of-war... Bear's business will always be at the top of my list when it comes to future transactions... Hopefully he has got all the kinks worked out with his new employee... King Cormorant Quote Link to comment Share on other sites More sharing options...
powerworm Posted August 9, 2011 Report Share Posted August 9, 2011 i came to know bear in january of 2009 and i have said it ever since that NOONE in this business is as sincere or easy to deal with as he is!! some people just find out later than others Quote Link to comment Share on other sites More sharing options...
