biggun Posted March 25, 2015 Report Share Posted March 25, 2015 :pissed:I recently ordered some parts from him for an old Diawa I'm trying to repair for a friend. Since placing the order almost two weeks ago the only thing that has changed is my credit card has been billed. I've tried calling, and sent several emails and cannot get any kind of response. Have any of you guys ever ordered from him? I have sent emails to some of the other dealers on the diawa site and all they can tell me atleast the 2 out of ten that responded is "we sell reels not work on them". Never thought two gears would be this hard to get. Diawa wont help unless I fill out a credit app and become a dealer. Quote Link to comment Share on other sites More sharing options...
biggun Posted March 26, 2015 Author Report Share Posted March 26, 2015 Spoke with customer service rep for Diawa today. Super nice guy. Got everything done and my parts on the way. They have really good customer service. Quote Link to comment Share on other sites More sharing options...
Cray Posted February 24, 2016 Report Share Posted February 24, 2016 I have only delt with them one time because they were the only one had the part I needed. Took 4 weeks to get my part. Quote Link to comment Share on other sites More sharing options...
reelman2 Posted March 29, 2016 Report Share Posted March 29, 2016 Southwestern Parts in Dallas has Daiwa parts, good people.... Quote Link to comment Share on other sites More sharing options...
BobP Posted July 9, 2016 Report Share Posted July 9, 2016 Never ordered any parts from him but his reel diagram files are one of the best and most complete sources on tje internet. Quote Link to comment Share on other sites More sharing options...
basskat Posted July 9, 2016 Report Share Posted July 9, 2016 Southwestern Parts in Dallas has Daiwa parts, good people.... Have ordered parts from these guys multiple times with no issues. Quote Link to comment Share on other sites More sharing options...
BobP Posted July 9, 2016 Report Share Posted July 9, 2016 I've also used Southwestern with great results. They will also consult if you have an older reel that can be upgraded to more modern parts, or a gear ratio change, etc. however, it's definitely worth giving the service dept of your reel's manufacturer a call first. Often they will send you parts at a better price, sometimes even free (Simano and Abu are prone to do this) - but I can't speak for Daiwa. Quote Link to comment Share on other sites More sharing options...
