ute Posted April 17, 2015 Report Share Posted April 17, 2015 Has anyone been able to contact Chris or Rupert in the past few weeks? I have not had any response to emails or phone messages. I am not trying to bad mouth anyone, I just have some questions. Quote Link to comment Share on other sites More sharing options...
edgecrusher Posted April 17, 2015 Report Share Posted April 17, 2015 Yes, about 3 weeks ago I heard from Rupert. From what I understand they are under the pump after being let down by an electronic part supplier. Quote Link to comment Share on other sites More sharing options...
Long Lake Lures Posted April 17, 2015 Report Share Posted April 17, 2015 I ordered some molds from them and they shipped today... 1 Quote Link to comment Share on other sites More sharing options...
XFactorTackle Posted April 22, 2015 Report Share Posted April 22, 2015 Probably just busy, leave a message and I'm sure one of them will get back to you. Quote Link to comment Share on other sites More sharing options...
2Brits Posted April 22, 2015 Report Share Posted April 22, 2015 Hi Ute, Rupert here. My apologies for not checking my phones and replying, we are slightly under the hammer with work. Can you email through the site support section and I will get back to you tomorrow. All our parts have arrived finally and we're playing catch up!! A massive thank you to everyone for your patience during the start of this year, it is hugely appreciated. Back to the machines now!! Quote Link to comment Share on other sites More sharing options...
ute Posted April 22, 2015 Author Report Share Posted April 22, 2015 Rupert, no problem. I actually talked to you earlier today on the phone. I really appreciate everything you and Chris are doing. Ben Quote Link to comment Share on other sites More sharing options...
2Brits Posted April 2, 2016 Report Share Posted April 2, 2016 Hi Bozo, My apologies for not getting in contact, we are swamped with work this year. If you can message me your proper name and a contact number, I will check on your status and let you know over the w/e. We custom make these systems from scratch with each one taking a little over a week to produce. You are currently one of 10+ we have on back order. I can assure you we are doing our best to fulfill orders in a timely manner. If you truly believe it is "buyer beware" I will gladly refund you the full amount you have paid, with out question. Regards Rupert Quote Link to comment Share on other sites More sharing options...
desertbucks Posted April 2, 2016 Report Share Posted April 2, 2016 (edited) Every time I have called they have answered, I believe it is Chris and he always talks to me for awhile and always answers my questions, great guys and they make a fantastic product. I highly recommend their products. We have two of their shooting star systems and we have four of their vises and a few molds. Dan Edited April 2, 2016 by desertbucks 2 Quote Link to comment Share on other sites More sharing options...
DaveMc1 Posted April 2, 2016 Report Share Posted April 2, 2016 Every time I have called they have answered, I believe it is Chris and he always talks to me for awhile and always answers my questions, great guys and they make a fantastic product. I highly recommend their products. We have two of their shooting star systems and we have four of their vises and a few molds. Dan Same here. Never had a problem contacting for anything. Also have 2 SS systems in the shop. Quote Link to comment Share on other sites More sharing options...
gonfishn Posted April 2, 2016 Report Share Posted April 2, 2016 Boss just talked with Chris Friday and ordered some production molds. These folks are head and shoulders above most mold makers out there. I'm not talking necessarily about quick reply's or whatever (although we've never had a problem getting them) but they have some of the best molds we've ever had produced for us. Great folks, great company, great molds! 1 Quote Link to comment Share on other sites More sharing options...
swedes67 Posted April 2, 2016 Report Share Posted April 2, 2016 Chris has done work for me over the past five years.... A+ rating here with product and customer support.... Snow here in minnesota today Quote Link to comment Share on other sites More sharing options...
Walking Dead Posted April 2, 2016 Report Share Posted April 2, 2016 + 1 on great molds and company. Quote Link to comment Share on other sites More sharing options...
camrynekai Posted April 4, 2016 Report Share Posted April 4, 2016 "Buyer Beware" Absolutely NOT!!! Ultra Molds are top notch and very innovated people. Great people, with a great product at a great price! 2 Quote Link to comment Share on other sites More sharing options...
bryanmc Posted April 6, 2016 Report Share Posted April 6, 2016 Ultra Molds are top notch and very innovated people. Great people, with a great product at a great price! Couldn't agree more! Never had anything but outstanding service from Ultra Molds. 2 Quote Link to comment Share on other sites More sharing options...
