JoeFriday Posted October 7, 2016 Report Share Posted October 7, 2016 Anyone had recent contact with them or received an order from them within the last 2 weeks? I've seen that they appear not too responsive lately. I emailed them and called. Neither worked. Just trying to figure out if I should cancel a pending order and try again after they get back on track. It's unfortunate to see a business struggling like that. Quote Link to comment Share on other sites More sharing options...
Darkman Posted October 7, 2016 Report Share Posted October 7, 2016 I don't know what going on there, I ordered a mold over two weeks ago, got an email response after a few days that my mold has been shipped, I still don't have it but that part is not his fault, the USPS should of had to me by now. But all together that makes just a hair over two weeks for a mold I have had great service from them in the past but not any more, I'm sure they are very busy but the manner in which they are handling this is a total failure. Think it's Bait Junkie that strait tells you that there is a two week wait for molds. It would be better if he did the same then customers would understand and not bug the crap out of him, look I like his mold, one of the best but his customer service is lacking I hope he is well cause I do live his mold, mostly his swimbait molds but I rather go to Do it or Enforcer molds as they have much better customer service, enforcer is a one man operation in Canada and he is on top of everything and his CS is top notch, possibly the very best 1 Quote Link to comment Share on other sites More sharing options...
Hirelures Posted October 7, 2016 Report Share Posted October 7, 2016 YES he is still going. I spoke with him on I think Monday. I made contact again with him today about some molds I was needing. He is short handed at the moment. He was away earlier this week, due to being with his son visiting his new grandchild he is now a grandpa! He assured me he is going to try his best to get caught up on molds and emails. He is a super nice guy to talk to and makes great molds. Quote Link to comment Share on other sites More sharing options...
Darkman Posted October 7, 2016 Report Share Posted October 7, 2016 I as hoping it was something like that, thank you He makes great mold, I dig his swimbait molds the most Just wish nothing but good for him Quote Link to comment Share on other sites More sharing options...
JoeFriday Posted October 7, 2016 Author Report Share Posted October 7, 2016 Ok. Thanks for the replies. I'll give him a few more days. He's not the best at communication. Quote Link to comment Share on other sites More sharing options...
FATFLATTIE Posted October 8, 2016 Report Share Posted October 8, 2016 YES he is still going. I spoke with him on I think Monday. I made contact again with him today about some molds I was needing. He is short handed at the moment. He was away earlier this week, due to being with his son visiting his new grandchild he is now a grandpa! He assured me he is going to try his best to get caught up on molds and emails. He is a super nice guy to talk to and makes great molds. Just wondering, why does he respond to you multiple times in a week but not to others for weeks on end if at all? I have said this in other threads about this exact topic, that is just terrible customer service. It conveys to the customer that they are not important and that is a pretty awful way to do business. He makes a fine mold for sure, I love every one I have from him. I just think he needs to find some way to respond to people giving him their hard earned money. Quote Link to comment Share on other sites More sharing options...