Coast airbrush

[ayetti]

Wanted to see if other people have ordered from coast airbrush succesfully? I ordered a week ago and it still hasn't shipped? Honestly I've never had that happen before with an online purchase.  Maybe that's normal for airbrush stuff? 

I emailed them to see if some part of the order was backordered or something, just got an auto response saying it was in "packing"

Edited May 5, 2017 by ayetti

[mark poulson]

I've ordered from them.  I think it took a little over a week, but I can't remember for certain.

[AZ Fisher]

They were extremely slow to ship my orders as well and really bad at communicating  that stuff was backordered and that they held the whole order two and a half weeks. Had to talk to several employees to get the whole story. Sounds like they have a non-computerized inventory system,  I was told " Don't know we're out til the shelf is empty". Good product, good prices, not so good customer service in my opinion. I know a lot of guys here swear by them,  I'll order with them again, just have to give em about three weeks lead time.

[ayetti]

32 minutes ago, AZ Fisher said:

They were extremely slow to ship my orders as well and really bad at communicating  that stuff was backordered and that they held the whole order two and a half weeks. Had to talk to several employees to get the whole story. Sounds like they have a non-computerized inventory system,  I was told " Don't know we're out til the shelf is empty". Good product, good prices, not so good customer service in my opinion. I know a lot of guys here swear by them,  I'll order with them again, just have to give em about three weeks lead time.

 

Thanks for the input. Honestly it's annoying, but mostly I was just worried they where fake or something. I'll email them again and try and find out if some particular paint is back ordered. Honestly I don't care that much, I can flush out the paint collection locally, just need the bulk of it. 

[BIGBASSBAITS.NET]

The best price by far but the key is you have to tell them if there out of one color don't hold ship. If you do that all my orders average 6-8 days it's worth saving 15% BIGJOHN Bigbassbaits

[ayetti]

31 minutes ago, BIGBASSBAITS.NET said:

The best price by far but the key is you have to tell them if there out of one color don't hold ship. If you do that all my orders average 6-8 days it's worth saving 15% BIGJOHN Bigbassbaits

 

Thanks for the tip, I just sent them an email saying let's communicate about what's missing. 

[MonteSS]

Same with me . I called and they said some on backorder so they hold whole order. I told them to ship in stock now and back order later. Got it in a few days.

[ayetti]

So far they are real easy to deal with through email. It's just what you guys said, the gun (that said it was in stock) wasn't. Got them to ship half the order and a brush from another location. I'm just glad they are like an actual for real company.  They seem amenable to resolving it, super polite and prompt and all that.

 

thanks again for all the help, this forum is awesome! It definitely helps to get an idea of how to deal with the vendors. I can't wait to get started. 

[dpalinsk]

I've always had good interactions with Coast and they're very knowledgeable.  I guess I've been lucky as I've never had an order take more than a few days to ship and be delivered.  (I only live 120 miles away though.)

[ayetti]

3 hours ago, dpalinsk said:

I've always had good interactions with Coast and they're very knowledgeable.  I guess I've been lucky as I've never had an order take more than a few days to ship and be delivered.  (I only live 120 miles away though.)

They really did a great job of communicating a resolution, which I appreciated. Hopefully I get the brush from the Oregon location. I just wish they had better track of inventory, but whatever, it's probably not that unusual. I think that if I use them again I'm gonna do what biggbassbaits said and check ahead before I order.  Cheap is good though, also customer service and knowledge are definitely worth something. 

 

Honestly didn't mean to start a thread just to bash them, I was a little concerned at first when it didn't ship for a week and I just got an auto response to my email. After actually communicating with them, I probably wouldn't have even started the thread. It does sound like other people have had similar experiences, so it might not be the worst thing.