Popular Post BP-911 Posted October 19, 2018 Popular Post Report Share Posted October 19, 2018 I don't want to start a thread about complaints, I'm giving an update on BTS and this is what has happened to me and its current status. On January 1st 2017 I placed a order for $740 worth of molds, which I never received....... Unlike some I did not try and recoup my money but hoped that someday Bob would be back on his feet and honour this order. 2 weeks ago Bob answered a email and stated that he and his family had went through "life changing" issues.He apologized for not responding and wanted to know if the original order should be filled or did I want to change it. After receiving help from forum members here, I had been able to acquire the required molds ( Big thanks to this forum and its members who I have dealt with and received molds from!) I changed my order to reflect my current needs, Bob stated he would start right away on the molds, in 5 days I received shipping confirmation and picked up my molds yesterday. They are excellent and I would like to thank Bob for fulfilling the order. I hope that this helps some who have been hesitant of placing a order. I will be dealing with him again in the near future and hope that his mold business continues. I am posting this simply to inform everyone of what has happened and that it is fully resolved and has a happy ending. 5 Quote Link to comment Share on other sites More sharing options...
Les Young Posted October 20, 2018 Report Share Posted October 20, 2018 That's good to hear. Quote Link to comment Share on other sites More sharing options...
Canga~ Posted October 20, 2018 Report Share Posted October 20, 2018 i wanted a couple of BTS molds after starting this hobby in June. in July, i sent an inquiry through the "contact us" on their website, and he got back to me within the hour, stating that if i ordered the molds that he would get them out to me asap. so i went through with the order and about 4 days later got the shipping confirmation and the molds are great, i will definately do more business with BTS! 1 Quote Link to comment Share on other sites More sharing options...
Chance_Taker4 Posted October 22, 2018 Report Share Posted October 22, 2018 I'm glad to have read this. I have been wanting a couple BTS molds for awhile but have been very apprehensive. Quote Link to comment Share on other sites More sharing options...
Gus1969 Posted October 22, 2018 Report Share Posted October 22, 2018 Bob sells molds in Ebay Quote Link to comment Share on other sites More sharing options...
Driftwood Posted October 22, 2018 Report Share Posted October 22, 2018 Yup, just purchased the 6oz injector. He shipped it out the same day. Quote Link to comment Share on other sites More sharing options...
Elf Posted October 23, 2018 Report Share Posted October 23, 2018 This sort of thing is always good news, sometimes life happens and sounds like he is back on his feet again. Good for him. 2 Quote Link to comment Share on other sites More sharing options...
BHLures Posted November 8, 2018 Report Share Posted November 8, 2018 Glad you got them, I really am. My situation was exactly identical except that I never got the molds after finally reaching him. I decided to give up, he wins. Quote Link to comment Share on other sites More sharing options...
Gus1969 Posted November 9, 2018 Report Share Posted November 9, 2018 I also was burned by Bob Quote Link to comment Share on other sites More sharing options...
BHLures Posted December 6, 2018 Report Share Posted December 6, 2018 I finally received my orders from BTS! After posting in this thread I was contacted by someone working for BTS and they not only took care of my two old orders they also included at no cost a tail mold I once asked Bob about that wasn’t previously available. I have to say I really appreciate them going above and beyond to make up for the aggravation I went through. Might be a good time to get in touch with them if you still have an outstanding order. 3 Quote Link to comment Share on other sites More sharing options...
Louie Enbody Posted April 16, 2019 Report Share Posted April 16, 2019 I had placed an order for swimbait incerts and 2 swimbait molds 2 weeks ago and I haven’t heard a word . I have sent email and tried to call no answer or response. It would be nice to hear he is working on them or ? Quote Link to comment Share on other sites More sharing options...
mark poulson Posted April 16, 2019 Report Share Posted April 16, 2019 (edited) I found that, when I had my own residential const. company, success was it's own curse, because I couldn't do everyone's job at once without losing the quality control that made me successful, so I had to pick and choose who I worked for, and also had to learn to say no gracefully. And growing larger was a huge change, which I didn't want to make, because it would change the nature of my owner-controlled business. For me, there was no intermediate step. It was either stay small, or go much bigger. I'm guessing it's the same with mold makers. The thing that makes them successful also cranks up demand. It seems to me they can either have longer lead times, and work 6 days a week, or they have to invest in more equipment and hire more employees, which creates a big overhead that has to be met each month. And overhead is a monster that has to be fed, whether or not you have the orders to support it, so it is the biggest threat to any business. That's why I think a lot of small mold makers stay small, so they don't have that big overhead "ax" hanging over their heads each month. Edited April 16, 2019 by mark poulson Quote Link to comment Share on other sites More sharing options...
Baitjunkys Posted April 16, 2019 Report Share Posted April 16, 2019 Be sure you check your spam folder. Your looking for a email from Robert Jones. He told me he has been replying to all emails. And most likely its in your spam folder. Quote Link to comment Share on other sites More sharing options...
Baitjunkys Posted April 16, 2019 Report Share Posted April 16, 2019 4 hours ago, mark poulson said: I found that, when I had my own residential const. company, success was it's own curse, because I couldn't do everyone's job at once without losing the quality control that made me successful, so I had to pick and choose who I worked for, and also had to learn to say no gracefully. And growing larger was a huge change, which I didn't want to make, because it would change the nature of my owner-controlled business. For me, there was no intermediate step. It was either stay small, or go much bigger. I'm guessing it's the same with mold makers. The thing that makes them successful also cranks up demand. It seems to me they can either have longer lead times, and work 6 days a week, or they have to invest in more equipment and hire more employees, which creates a big overhead that has to be met each month. And overhead is a monster that has to be fed, whether or not you have the orders to support it, so it is the biggest threat to any business. That's why I think a lot of small mold makers stay small, so they don't have that big overhead "ax" hanging over their heads each month. Exactly, Its easy to have a bunch of equipment and pay employees when your busy, But when your slow you either eat it or cut back, When you cut back people dont stick around. Then you find yourself with no help and a lot of work you can not get done. 2 Quote Link to comment Share on other sites More sharing options...
