printertom Posted April 10, 2007 Report Share Posted April 10, 2007 Hey guy i have a prolbem with one of the vendors i use the most i have had seven order in two year from them and three of them i end up spending 45 mins to an hour clean up because there shipping department:censored: and Ive only call them once before to tell them that this is stupid but the didn't show any real concern or change anything so i guess what i'm asking is would you call them agian and complain or just take your bus. elsewhere i'm think i going to call and tell them i'm going to do bus. somewhere else i don't know what to do there color are the best i think. thomas Quote Link to comment Share on other sites More sharing options...
nova Posted April 10, 2007 Report Share Posted April 10, 2007 What was wrong with the order Tom? Quote Link to comment Share on other sites More sharing options...
printertom Posted April 10, 2007 Author Report Share Posted April 10, 2007 hey nova every time i order from them it been one of the pearl powder that are in the same contianers as there small glitter the lid alway come off the frist time it was pearl white the sec time it happen it was blue pearl an this time it was the yellow pearl it go every where and is a pain i'm don't know why they don't tape the lids on this time it got into my bags which were in a big zipp lock but not close up i'm not cleaning all those bags. thomas Quote Link to comment Share on other sites More sharing options...
dampeoples Posted April 10, 2007 Report Share Posted April 10, 2007 I wouldn't bother with a call at his point, if they do it to everyone, they'll eventually lose all kinds of business, and if it's not fixed after your initial call, they can sit around wondering why! Quote Link to comment Share on other sites More sharing options...
SwampBaits Posted April 10, 2007 Report Share Posted April 10, 2007 With one vendor my orders get messed up 60% of the time (truth). But we always work through it! Quote Link to comment Share on other sites More sharing options...
Richard Prager Posted April 10, 2007 Report Share Posted April 10, 2007 You might try to see if they'll make good one more time. If they're not responsive, and if you paid by credit card call your CC company. When the people you did the business with find out they might get a chargeback, they usually will make good to avoid the chargeback against them. If they don't, you'll most likely get your money credited back to your account. Quote Link to comment Share on other sites More sharing options...
Predator Bass Baits Posted April 10, 2007 Report Share Posted April 10, 2007 Most businsses are good about making right and if no one calls everytime it happens hey will never know, if it was only one call then it could be considered a fluke. Quote Link to comment Share on other sites More sharing options...
jmik26 Posted April 10, 2007 Report Share Posted April 10, 2007 I would call just to get a refund and tell them you are shipping the damaged product back to them. If at that point they give you static, move on to another supplier. If they handle the situation well, be thankfull that they have great customer service. I would think if this happens alot someone will look at the books and make an educated decision to spend 4 cents on 8" of tape, I hope Quote Link to comment Share on other sites More sharing options...
Gloomisman Posted April 10, 2007 Report Share Posted April 10, 2007 I got some highlight once from a company. Should have got it from del. The highlight was all over the outside of the container. Well once I figured it out looked like I was at a night club. Had highlight glitter all over my face. Laughed for about an hr. If it was me and sounds like you do quite a bit of business with them. I'd call them up again let them know your getting tired of sup par product and ineffective packaging. Quote Link to comment Share on other sites More sharing options...
saint308 Posted April 10, 2007 Report Share Posted April 10, 2007 I am pretty sure I know who you are talking about, but why not put the name out so others won't have to deal with the same problems. Generally bad publicity will either fix the problem or force them out of business. Either way it is thier choice to make. Saint. Quote Link to comment Share on other sites More sharing options...
nova Posted April 10, 2007 Report Share Posted April 10, 2007 Wow Tom. I've only had a problem once in the past 15 years. It happened to be fine red glitter and you're right it is a mess. Opened the box in the kitchen and the ceiling fan happened to be going. The stuff went everywhere. Wife was not impressed. They gave me credit for it. www.novalures.com Quote Link to comment Share on other sites More sharing options...
Vodkaman Posted April 10, 2007 Report Share Posted April 10, 2007 I find that a letter gets more response than a call. A polite but firm letter, explaining the history, is the best action in my humble opinion. Quote Link to comment Share on other sites More sharing options...
bassjunkie Posted April 10, 2007 Report Share Posted April 10, 2007 Hello all first post here.... Always let you suppliers know that they had an issue. If you do not they will "assume" that everything was fine. The size of the issue and frequency that is happens will let you know if you should reject the order and send it back. This is what they do with there suppliers. If the problem does not get fixed find a new supplier and roll on. Thats my 2 cents Quote Link to comment Share on other sites More sharing options...
printertom Posted April 10, 2007 Author Report Share Posted April 10, 2007 Hey guy called the vendor and They are going pretty good for it once agian they are replace the yellow pearl and the bags that took it badly they put them in a big zip lock bag but that bag came open and pearl got in there i don't want to wipe a hundred bag down and don't want to give out bag that make my friend look like they just came from a mary kay party thank for all the help in coming to the decision to give them a chance to go good great network here thanks. Saint I don't think that you should call someone out here at tackle under ground this is a large group of guy that could really damage someone bus. like nova said once it 15 year to him i could just be the unluck guy maybe there great to everyone else. I Can tell that i got a great package from del mart in Jan i called An thank them for doing a great job wow Thank Del and April frist class shipping department . Thomas Quote Link to comment Share on other sites More sharing options...
saint308 Posted April 10, 2007 Report Share Posted April 10, 2007 Ok... Let me clarify what I meant in my post about publically mentioning the name of a company that had done you wrong. I do not want anyone to think I am the kind that slanders people for no reason. I like to think I am a friendly little cajun that does not want to hurt or offend anyone. I believe you should always go to the company first and present your problem. If they do not correct the problem then go public. I may have misunderstood the original post from printertom. I thought he was saying that he was not getting anywhere by complaining to the company and this was an ongoing battle, and that is why I said to go public. Man I feel like a politician back stepping like this. I need a cold one. Saint. Quote Link to comment Share on other sites More sharing options...
printertom Posted April 10, 2007 Author Report Share Posted April 10, 2007 Saint your a great guy and been very helpful to me when i was up against it with some pouing prolbem but i just was try to tell everyone why i didn't call them out your right if it happen agian i going to have to go to go public and tell people that this company is not getting the job done follow with a sturn yet professional letter i just think that after a third time of have to spend time packing thier stuff back up and cleaning every thing that was in the box i get something a little more than will replace what was damage and send a call tag for the damage stuff that nice of them but time is money and their wasting mine. Thomas rhinehart Quote Link to comment Share on other sites More sharing options...
