Shmang Posted August 1, 2007 Report Share Posted August 1, 2007 Just wanted to detail a real nice experience with Lurecraft. I received a bottle of colorant that was not right and Kim made everything perfect without missing a beat or any kind of hassle. She exceeded my expectations in resolving my minor issue and demonstrated to me that she valued my business. I appreciate a company dedicated to customer service and showing they cared and had integrity. Hats off to Lurecraft! Thanks, Shmang Quote Link to comment Share on other sites More sharing options...
dampeoples Posted August 1, 2007 Report Share Posted August 1, 2007 Yeah man, Kim rocks, no matter how little or much you buy Quote Link to comment Share on other sites More sharing options...
Patrick Posted August 1, 2007 Report Share Posted August 1, 2007 Yep, great service from LC!!! Patrick Quote Link to comment Share on other sites More sharing options...
Gloomisman Posted August 2, 2007 Report Share Posted August 2, 2007 Yeah man, Kim rocks, no matter how little or much you buy Yep, I've delt with Kim a few times on email. Real nice person. Great service. Quote Link to comment Share on other sites More sharing options...
wannabefishing Posted August 2, 2007 Report Share Posted August 2, 2007 Yep, Kim is awesome to deal with... so much so, we actually sat and IM'd about my pending (at the time) wedding and has since inquired about how things are... best customer service i've had anywhere from any store/shop!! Quote Link to comment Share on other sites More sharing options...
dampeoples Posted August 2, 2007 Report Share Posted August 2, 2007 That reminds me, she went 'full time' with me at the Post Office as well, she was almost as excited as me Quote Link to comment Share on other sites More sharing options...
John McKean Posted August 4, 2007 Report Share Posted August 4, 2007 Yep, Great customer service _ A while back Kim took the time by phone to guide me thru the process of microwaving plastic in my kitchen ,detailing how I could do it easily without my wife throwing me out due to fumes& odors! I'm still living here!!! And got some great quality plastic swimbaits! thanks, Kim!! Quote Link to comment Share on other sites More sharing options...
Travis Posted August 5, 2007 Report Share Posted August 5, 2007 I am glad to here of the good customer service. It really pays off in the long run. My last order didn't go so well. Not for sure what went wrong but from my stand point it didn't matter because I ended up having to place the same order (had several orders to fill) a second time. So basically ended up paying double. It was a hectic time of the year Valentine's Day and we did get hit with a good snow storm but I had no interuptions of service. Taught me to have things shipped insured from now on. Quote Link to comment Share on other sites More sharing options...
ghost Posted August 5, 2007 Report Share Posted August 5, 2007 I ordered some components from lurecraft the other day. Only ordered from them one other time with no problems. But with these reviews I will start ordering more from them (trying to get away from Stamina). And for a lot of the parts I use Lurecraft is the next cheapest to Stamina. Quote Link to comment Share on other sites More sharing options...
One Sock Posted August 5, 2007 Report Share Posted August 5, 2007 Same here, I was sent the wrong hooks, she made it right immediately and sent me a lot of samples of their products to boot. Kim rocks Quote Link to comment Share on other sites More sharing options...
